Customer Success Manager - Japan (Enterprise & Financial Institutions)

📋 Description

• Post-launch customer success focus in Japan for enterprise clients
• Own onboarding, activation, expansion, and renewal cycles
• Partner with cross-functional teams to drive customer outcomes
• Support pre-sales and API integration as needed
• Build strategies tailored to the Japanese market
• Communicate in Japanese and English to stakeholders

🎯 Requirements

• Native-level Japanese and business-level English
• 4–6 years in customer success or account management, enterprise focus
• Experience with fintech, broker-dealers, capital markets, or related financial services
• SaaS, API familiarity; tech-savvy and adaptable
• Remote-friendly, autonomous, collaborative
• Ownership mindset and willingness to learn across roles

🎁 Benefits

• Competitive Salary & Stock Options
• Health Benefits
• New Hire Home-Office Setup: One-time USD $500
• Monthly Stipend: USD $150 per month via Brex Card