Customer Success Manager - Japanese Speaking

📋 Description

• Enable stakeholders on Forter’s portal and provide training.
• Run monthly/quarterly business reviews with client executives.
• Procure client advocacy via references and case studies.
• Identify upsell opportunities with Sales using client relationships.
• Own retention and renewals for your book of business.
• Share product/process insights to help roadmap decisions.

🎯 Requirements

• 3-4 years of post-live, client-facing Account Management in the Japanese market.
• Fluent Japanese and English.
• Experience leading monthly/quarterly business reviews with executives.
• Ability to translate client objectives to internal teams for strategic plans.
• Experience partnering with Product/R&D/ops to relay client needs.

🎁 Benefits

• Competitive salary and bonus plan
• RSUs
• Private health insurance (vision & dental)
• Half day Fridays