Enable client stakeholders on Forter’s portal; run training for live accounts
Lead high-impact engagements with monthly/quarterly reviews to show Forter’s value
Coordinate advocacy via references/case studies to accelerate sales
Leverage relationships to generate upsell opportunities with Sales
Own retention and renewals for your book of business
Share product insights with Product and leadership to guide roadmap

🎯 Requirements

3-4 years post-live, client-facing CSM/AM experience in Japanese market
Fluent Japanese and English
Experience leading business reviews with client executives
Ability to translate client objectives into strategic account plans
Collaboration with Product/R&D/Operations to incorporate client feedback
Train clients on Forter’s UX and ongoing usage

🎁 Benefits

Competitive salary and bonus plan
RSUs
Private health insurance (vision/dental)
Half day Fridays

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