Customer Success Manager, K-12

📋 Description

• At Instructure, we empower learning with intuitive products and strong customer relationships.
• Seeking a seasoned Customer Experience/Success Manager for K12 clients.
• Focus on supporting customers using the K12 Instructure Learning Platform.
• Role centers on retaining accounts, growing relationships, and increasing market presence.
• Manage existing accounts with a solutions-oriented approach.
• Remote work allowed; flexible collaboration across regions.

🎯 Requirements

• Bachelor's Degree or 4+ years Account Management experience.
• Excellent written and verbal communication skills.
• Ability to set expectations and manage issues to completion.
• Multitask effectively in a changing environment.
• Strong team mindset and strategic use of resources.
• Customer-facing background in software; K12 knowledge preferred.

🎁 Benefits

• Competitive compensation with ownership program.
• Flexible work culture supporting remote, hybrid, and in-office options.
• Generous time off and wellness programs.
• Learning and development resources, including tuition reimbursement.
• Tools and technology to do your best work; recognition programs.
• Inclusive culture focused on support and connection.