Customer Success Manager - LATAM

📋 Description

• Manage B2B/enterprise customers from launch through renewal.
• Ensure customer satisfaction, retention, and success.
• Handle escalations with a focus on empathy while maintaining relationships.
• Forecast growth with partners and monitor progress toward shared goals.
• Drive adoption of Alpaca features with live partners.
• Collaborate cross-functionally to align partner needs with roadmap.

🎯 Requirements

• 4-6 years in a customer success role.
• Comfortable working US hours (EST/PST) in a remote setup.
• Understanding of SaaS, APIs, and FinTech concepts.
• Experience with broker-dealer business and financial services.
• Strong remote work, time management, and ownership skills.
• Customer relationship management across varied company sizes.

🎁 Benefits

• Competitive Salary & Stock Options
• Health Benefits
• New Hire Home-Office Setup: USD 500
• Monthly Stipend: USD 150 via Brex Card