Customer Success Manager - LiveAction (02PM - 10PM)

📋 Description

• Own enterprise customer relationships to ensure maximum value from BlueCat solutions.
• Lead proactive touchpoints: health checks, roadmap sessions, and success planning.
• Manage relationships across operational to executive stakeholders and coordinate engagement
• Deliver product demonstrations and technical enablement; collaborate with Support/Product to
• Drive growth through expansion opportunities with Sales and proactive renewal risk management.
• Create and manage Success Plans; lead Business Reviews; keep data in systems up-to-date; contribute

🎯 Requirements

• 5+ years of CSM or Account Management experience with enterprise B2B SaaS.
• Technical aptitude paired with strong business acumen; ability to speak both languages.
• Experience delivering demos, business reviews, and success planning.
• Excellent interpersonal and communication skills (verbal, written, presentation).
• Able to manage multiple projects with precision and autonomy.
• Experience using CSM tools like Gainsight, Totango, or Salesforce.

🎁 Benefits

• A Professional Development Budget
• Dedicated Wellness Days and Wellness Week
• A Lifestyle Spending Account
• An Employee Recognition Program