Customer Success Manager (Low Touch)

📋 Description

• Trusted advisor to buyers; build genuine relationships before decisions are made.
• Understand buyers' business models and success metrics to tailor recommendations.
• Share platform best practices and surface emerging needs early.
• Maintain platform knowledge and deliver customized training for buyer personas.
• Use AI tools to monitor account health and translate signals into actions.
• Connect usage to measurable outcomes and drive value through EV-focused touchpoints.

🎯 Requirements

• 1+ years in Customer Success or related relationship-building role.
• Trusted Advisor mindset; credibility and reliability with buyers.
• AI-forward approach; comfortable with AI tools for research and outreach.
• Strong problem-solving and prioritization in fast-paced settings.
• Excellent verbal and written communication.
• Ability to dive into technical discovery and engage resources as needed.

🎁 Benefits

• Hybrid work model with in-office Mon-Tue; 9 hours/day, Mon-Fri.
• Office: Uttara, Dhaka, Bangladesh (Hybrid).
• Comprehensive health insurance and wellness benefits.
• Professional development budget and career growth support.
• Culture, events, and time-off programs; leave options including Paternity/Maternity, Hajj/Umrah
• Competitive compensation and performance rewards.