Customer Success Manager - Malaysia

📋 Description

• Be the face of Insider to clients and bridge needs with tech.
• Identify client needs and map Insider features to goals.
• Monitor client adoption and ensure top-tier service.
• Collaborate with engineers and product teams to provide tech support.
• Develop and maintain key account plans to boost value.
• Provide market feedback to inform product and strategy.

🎯 Requirements

• Degree in Business, Marketing, or related field.
• 4+ years in customer-facing CS/AM/strategic consulting in Martech or SaaS.
• Strong English and Malay communication skills.
• Strategic thinker with strong project management.
• Customer-oriented with strong relationships.
• Self-motivated, proactive teammate with ideas to boost adoption.

🎁 Benefits

• Global, diverse team across 50+ nationalities.
• Internal training on AI, coding, languages, and more.
• Access to learning platforms (Spotify, LinkedIn Learning, etc).
• ESOP eligibility and ownership.
• Referral bonuses for team growth.
• Volunteer and social impact projects.