Customer Success Manager | Manufacturing

📋 Description

• Own the overall customer success strategy to drive adoption and value.
• Build senior stakeholder relationships as strategic advisor and main contact.
• Lead large virtual teams across delivery, sales, support, product, engineering, and partners.
• Manage delivery, identify risks, dependencies, escalations, and improvements.
• Guide modernization and transformation initiatives for strategic objectives.
• Develop value metrics and success plans to show ROI.

🎯 Requirements

• Bachelor’s or master’s degree, or equivalent experience.
• Experience in customer-facing delivery, CS, account mgmt, or enterprise tech.
• Industry knowledge in manufacturing or complex industries; strong KPIs.
• Understanding of delivery methodologies and enterprise delivery models.
• Experience managing executive relationships and steering committees.
• Strong communication, collaboration, and relationship-building skills.

🎁 Benefits

• Competitive salary of $125,000–$140,000 plus bonus.
• Flexible paid time off; sick and holiday leave.
• Medical, dental, and vision insurance.
• 401(k) with company contribution.
• Flexible spending accounts; life and disability benefits.
• Tuition assistance and professional development opportunities.