Customer Success Manager, Mid-Market

📋 Description

• Own renewal and expansion pipeline across ~50 accounts; hit your number.
• Manage a ~£2.5M ARR book for UK mid-market healthcare; revenue owner.
• Collaborate with Account Executives to upsell and close together.
• End-to-end renewals; handle hard conversations without AE handoffs.
• Move accounts from adoption to expansion with multi-product SKUs.
• Maintain account health data and forecasts in HubSpot for clarity.

🎯 Requirements

• 3–5+ years in SaaS CS or commercial account management with quota.
• Multi-product fluency; sequence SKUs within existing accounts.
• High-volume portfolio management; own a large book with a system.
• Pipeline discipline; forecast accurately; keep CRM updated.
• AE collaboration; partner with sales and close together.
• Data literacy; use adoption data to inform decisions.

🎁 Benefits

• Private medical and dental cover through Bupa, plus mental health support.
• Global parental leave: 26 weeks primary, 18 weeks secondary.
• Fertility support: £7,000 one-off, eligibility applies.
• Learning & development: £700/year for courses, books, memberships, conferences.
• Home office budget: £500 one-off.
• Hybrid environment: 3 days in the office; work from anywhere up to 4 weeks.