Customer Success Manager - Mid Market

📋 Description

• Own a portfolio of customers and drive growth and value.
• Develop quarterly success strategy to identify churn risks and revenue opportunities.
• Build strong customer relationships and drive value with Karbon.
• Manage renewals and stay aligned with Product roadmap.
• Monitor health and usage metrics to proactively support customers.
• Advocate for customers to internal teams (Product, Sales, Support).

🎯 Requirements

• Based in the US/Canada, comfortable working remotely, travel 5-10% for site visits/events.
• Experience in B2B SaaS enablement roles (Success, Services, Consulting, Training, AM).
• Subject matter expert in accounting software (preferred).
• Strategic thinker with target accountability and strong relationship skills.
• Excellent communication and presentation skills; proactive and curious.
• Effective project management across cross-functional teams.

🎁 Benefits

• Global experience across USA, Australia, UK, Canada, Philippines.
• Comprehensive benefits including medical, dental, vision, 401(k) match, FSA, disability, life
• Paid time off, parental leave, work-from-home stipend, and more.