Customer Success Manager - Mid Market

📋 Description

• Own a portfolio of clients and drive growth opportunities.
• Lead renewal and expansion strategy across accounts.
• Identify cross-sell and upsell opportunities (Billing & Payments).
• Drive Net Revenue Retention through product adoption and expanded seats.
• Use dashboards/insights to prioritize actions.
• Partner with Product, Sales, Support to improve lifecycle.

🎯 Requirements

• US/Canada-based, remote role with 5-10% travel to sites.
• 2-3+ years in B2B SaaS enablement/Success/Services/Training/AM.
• Strong relationship-building and consultative skills.
• Strategic thinker with target ownership.
• Experience translating product to customer value.

🎁 Benefits

• Global exposure across USA, Australia, UK, Canada, Philippines.
• Comprehensive benefits package including medical, dental, vision.
• 401(k) with company matching, FSA, parental leave, remote stipend.
• Collaborative, high-performing team and growth opportunities.