Customer Success Manager - Mid Market

📋 Description

• Own the Mid-Market portfolio post-sale and renewals for ~125 accounts.
• Track account health, gather feedback, and mitigate churn with data-backed playbooks.
• Run business reviews and connect Campminder features to client goals.
• Collaborate cross-functionally to drive product/process changes based on account needs.
• Handle changes: add-ons, new products, churns, and other health signals.
• Share insights with SMB teams to inform scalable motions for smaller accounts.

🎯 Requirements

• Experience in customer success/account management with a data-driven mindset.
• Ability to run business reviews that tie product capabilities to client goals.
• Strong communication to represent accounts in cross-functional discussions.
• Comfort using AI and a Success Tool Stack to work efficiently.
• Demonstrated prioritization across a portfolio and proactive risk mitigation.

🎁 Benefits

• Remote-friendly with optional in-office days in Boulder, CO.
• Consulting-style benefits: medical/dental/vision, HSA, 401(k), and wellness allowance.
• Paid parental leave, flexible PTO, and generous work-life balance.
• AI-enabled tooling and ongoing professional development support.