Build meaningful relationships with Mid-Market customers via emails, calls, meetings
Collaborate with Customer Enablement to ensure smooth onboarding to nurture
Develop plans aligning with customers' long-term goals
Create strategies to boost adoption and advocacy
Partner with Account Management to drive growth and reduce churn
Track metrics for adoption, retention, growth, and advocacy

🎯 Requirements

Strong written and verbal communication
Excellent relationship-building skills with teams and clients
Analytical mindset; data-informed decisions
Highly organized with proactive planning
Results-driven with clear goals and plans
1-2 years in Account Management or Customer Success

🎁 Benefits

Remote-first with global hub regions
MacBook laptop, home office budget, subsidy for internet/phone
Health and wellness benefits
Asynchronous collaboration and remote connectivity
Townhalls, AMA sessions, quarterly celebrations
Employee Resource Groups and award-winning culture

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