Customer Success Manager - Mid-Market / Enterprise

📋 Description

• Maintain strong relationships and strategic touchpoints with your book of business
• Guide onboarding and adoption with a consultative lens, incl. paid services and workflow design
• Own premium onboarding cases by assisting customers in template/workflow setup and leading training
• Drive product adoption and usage through proactive engagement and tailored Success Plans
• Identify and mitigate risk by uncovering blockers and reducing churn
• Collaborate cross-functionally with Account Managers, Solutions Engineers, Technical Account

🎯 Requirements

• 3–5 years in Customer Success or Account Management within SaaS, mid-market/enterprise
• Executive presence and strong communication with C-level stakeholders
• Customer-centric, consultative relationship-building approach
• Organized with ability to manage competing priorities in fast-paced environments
• Strategic thinker with problem-solving skills and value framing
• Agile and collaborative, comfortable cross-functionally

🎁 Benefits

• Stock purchase and annual bonuses
• Medical, dental, vision, short & long-term disability, life insurance, FSA and 401k
• Paid time off: 13.34+ hours per month, self-care days, birthday PTO, 10 company holidays
• OTE up to $100,000 (base + bonus)