Customer Success Manager (Ongoing Opportunity)

📋 Description

• Manage a portfolio of strategic accounts.
• Become a Feathr Product expert and strategic adviser.
• Guide customers on how to creatively and productively utilize the Feathr app to amplify their
• Lead the creation and execution of Joint Success Plans to align customer goals with Feathr's
• Drive multi-threading efforts within customer organizations to secure key stakeholder relationships
• Own the end-to-end renewal process and opportunities for expansion.

🎯 Requirements

• 3+ years in a dedicated Customer Success or B2B SaaS Account Management role.
• 2+ years experience developing, managing, or planning digital marketing campaigns.
• Non-profit or association experience preferred.
• Agile & Organized: manage priorities and escalations to hit deadlines.
• Strategic Vision: focus on long-term value realization.
• Customer Educator: empower users and drive adoption of features.

🎁 Benefits

• Fully remote
• Health/dental/vision insurance
• Paid vacation/sick/holidays
• Professional development budget
• Home Office stipend
• Team hangouts/events