Customer Success Manager - Portuguese & Spanish market

📋 Description

• Own the customer lifecycle for SMB accounts
• Drive onboarding, adoption, renewals and expansion
• Collaborate with Product, Sales, Support, Ops
• Report on health, adoption and recurring revenue
• Proactively mitigate churn risk with focused actions
• Maintain CRM records and measure success metrics

🎯 Requirements

• English, Portuguese and Spanish language skills
• Customer Success or Account Management experience
• Strategic thinking with strong communication and negotiation
• Analytical mindset with data-driven decision making
• Experience with CRM/CS tools (e.g., Salesforce, Gainsight)
• IoT/B2B SaaS familiarity is a plus

🎁 Benefits

• Hybrid work model with flexible locations
• Inclusive culture and growth opportunities
• Health, wellness and social events
• Opportunities to influence product and processes