Customer Success Manager (PR & Communications)

📋 Description

• Onboard new clients and guide setup, dashboards, and alerting tools
• Help clients interpret narrative data to inform comms strategy
• Build client-facing reports summarizing insights and emerging trends
• Serve as primary contact for client questions and training
• Manage renewals and identify expansion opportunities
• Relay client feedback to support product improvements

🎯 Requirements

• Background in PR, communications, or media relations (agency)
• Experience presenting client-facing reports or performance insights
• Strong written/verbal comms with polished client-facing style
• Must be a U.S. citizen or authorized to work without employer sponsorship

🎁 Benefits

• Growth opportunities with fast-growing global clients
• Access to remote collaboration tools (Slack, Zoom)
• Collaborative, high-touch client experience