Customer Success Manager (R5292)

📋 Description

• Primary customer-facing lead for aircraft product and service integration in Greece.
• Coordinate cross-functional support workflows across Product Support, Sustainment, Engineering
• Build trusted customer relationships with clear communication and urgency in issue resolution.
• Advocate for customer needs within the Aircraft Division to inform product and service priorities.
• Support integration of Shield AI aircraft products into customer fleets and operations.
• Track customer health indicators and drive resolution, adoption, and readiness improvements.

🎯 Requirements

• 5+ years in customer success/service/technical support in mission-critical environments.
• Experience with technology integration at fleet/enterprise level.
• Experience with military, government, aviation, or defense customers.
• Experience with international or multilingual, cross-cultural environments.
• Strong customer-facing communication and cross-functional coordination.
• Ability to coordinate issue resolution without direct authority and translate needs into action.

🎁 Benefits

• Global, mission-driven environment with opportunities in Greece and international partnerships.
• Comprehensive total rewards package aligned to country location.