Manage Japan-based customers with time-bound, 1:1 and scaled engagements.
Drive adoption, retention, and satisfaction through scalable strategies.
Partner with Sales, Renewals, Support, and Finance to address risks and opportunities.
Represent Japanese customers and share insights with Product and leaders.

🎯 Requirements

3+ years in Account Management or Customer Success.
Customer-centric with strong communication to execs and teams.
Native or professional Japanese; business-level English.
Curiosity about AI tools and learning to boost productivity.
Self-motivated, action-oriented, and able to thrive in fast pace.

🎁 Benefits

Office-centric hybrid in Tokyo with Tue/Thu in-office days.
Remote options on non-office days where applicable.
Inclusive culture and opportunities to grow with Asana.

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