Customer Success Manager - SMB

📋 Description

• Develop and execute strategic email campaigns and outreach sequences (personalized and automated).
• Build and optimize workflows using our Customer Success platform.
• Analyze account data to generate customized insights for clients at scale and prioritize actions.
• Facilitate one-to-many engagement efforts (webinars, office hours, etc.).
• Collaborate cross-functionally with Product, Sales, Marketing and Support to drive customer value.
• Engage with customers 1:1 where appropriate to drive product adoption, expansion opportunities or

🎯 Requirements

• Bachelor's degree in Business, Communications or a related field
• 2+ years in Customer Success, Account Management or in a similar client-facing role preferred
• Strong written and verbal communication and data analysis skills
• Proficient in Microsoft Excel, PowerPoint and Word
• Excellent problem solving and relationship building skills
• Comfortable working both autonomously and cross-functionally (product, sales, support, marketing)