Customer Success Manager - SMB

📋 Description

• Manage a large portfolio of SMB customers as primary contact and build long-term relationships.
• Help accounts adopt the platform and achieve measurable business outcomes.
• Drive product adoption via proactive engagement, education, and value reviews.
• Own retention and renewal activities, identify risks, and develop corrective actions.
• Monitor health, usage, and engagement data to spot opportunities for intervention and expansion.

🎯 Requirements

• 2+ years in Customer Success or Account Management in B2B SaaS/tech.
• Proven track record managing multiple accounts with high customer experience standards.
• Experience renewals, churn risk identification, and retention strategies.
• Strong customer-facing and presentation skills with executives and stakeholders.
• Ability to translate pain points into product-enabled value and measurable outcomes.
• Strong written and verbal communication; able to tailor messaging for different audiences.

🎁 Benefits

• Base salary CAD 74,000–82,000 annually.
• Flexible paid time off (about three weeks per year).
• Company-paid medical, dental, and vision coverage for employees and dependents.
• Fully company-funded disability and life insurance.
• 401(k) with company matching; FSA; up to 8 weeks paid parental leave.