Customer Success Manager - SMB

📋 Description

• Manage a large portfolio of SMB customers to drive retention and growth.
• Build relationships and act as main contact for customers.
• Drive product adoption and measurable value for users and stakeholders.
• Proactively prevent churn and manage renewals.
• Collaborate with support, sales, marketing, and product teams.
• Use customer data to inform strategies and improve the experience.

🎯 Requirements

• 2+ years in customer success or account management in SaaS/tech.
• Intermediate Google Sheets/Excel skills.
• Customer-centric with proven multi-account management.
• Excellent communication and presentation skills with executives.
• Strong problem-solving to map features to solutions.
• Clear written and verbal communication; collaborative mindset.

🎁 Benefits

• Global experience across USA, Australia, UK, Canada, Philippines.
• Extensive benefits including paid time off, medical, dental/vision, life insurance, 401(k), FSA.
• Flexible working arrangements and remote stipend.