Customer Success Manager - SMB

📋 Description

• Build and maintain strong customer relationships, acting as the main point of contact.
• Manage a large portfolio of SMB accounts, maximizing the impact and value of Karbon for users
• Drive product adoption, helping customers see measurable success with the solution.
• Proactively prevent churn and manage renewals.
• Resolve customer issues in collaboration with support and product teams.
• Use customer data and feedback to inform strategies and improve the experience.

🎯 Requirements

• Experience: more than 2 years in a customer success or account management experience, ideally in
• Technical Skills: Intermediate proficiency in Google Sheets and/or Excel.
• Customer-Centric Track Record: Proven success in delivering outstanding customer experiences and
• Communication & Presentation: Excellent presentation skills, with confidence engaging
• Problem-Solving Ability: Skilled at identifying customer pain points and mapping product features
• Written & Verbal Communication: Clear, effective communicator who adapts easily to different

🎁 Benefits

• Global experience across USA, Australia, New Zealand, UK, Canada and the Philippines.
• Excellent benefits package including: Paid Flexible Time Off, company paid medical/dental/vision
• Collaborative, high-performing team and a diverse, inclusive culture.