Customer Success Manager (SMB)

📋 Description

• Own the SMB lifecycle: Lead pre-sales scoping, pilots, implementation, adoption, expansion, and
• Build stakeholder relationships: Engage practice owners, managers, clinical leads, and admins with
• Support rollouts: Plan and coordinate implementations; provide training and coaching to reinforce
• Engage in pre-sales and pilots: Collaborate with Sales to scope deals, design pilots, and demo as
• Translate data into action: Convert usage metrics into narratives to guide training and workflow
• Own commercial outcomes: Lead renewals and expansion conversations with value-based narratives.

🎯 Requirements

• Experience: 2+ years in SaaS customer success or client-facing roles, SMB/mid-market exposure
• Full-lifecycle ownership: Track record across scoping, implementation, adoption, expansion, renewal.
• Relationship-building: Credibility with practice owners, clinicians, and admin staff.
• Change management: Experience driving behavior change and adoption.
• Commercial acumen: Understanding of expansions, renewals, and portfolio growth.
• Data-driven: Translate usage/outcomes into actionable insights.

🎁 Benefits

• Competitive equity-backed compensation
• Learning & development budget ($1,000/year)
• Health & wellness allowance ($150/month)
• Home office budget ($500)
• Parental leave and fertility support
• Work-from-anywhere up to 4 weeks/year