Customer Success Manager, SMB

📋 Description

• Deliver consistent onboarding using playbooks to reach first value.
• Track activation metrics and intervene early when customers stall.
• Lead training sessions for clinicians and staff to drive adoption.
• Collaborate with Customer Success Associates to execute onboarding tasks.
• Monitor health scores to spot at-risk accounts and maintain engagement.
• Maintain a structured rhythm so no accounts fall through the cracks.

🎯 Requirements

• 2-4 years in SaaS CS with full lifecycle ownership.
• Experience managing 75+ accounts with strong health and renewals.
• Data-driven health monitoring using dashboards to guide decisions.
• Proven track record meeting renewals and contract negotiations.
• Experience with scalable engagement (1:many programs, webinars).
• Strong organizational and communication skills.

🎁 Benefits

• In-office collaboration with like-minded professionals.
• Healthcare, dental, and vision benefit options.
• 401k with 3% match.
• Personal development budget of $500 per year.
• Equity in the company if Heidi wins.
• Global impact in healthtech and startup growth.