Customer Success Manager, SMB - EMEA

📋 Description

• Act as trusted advisor to customers, driving retention and service quality.
• Own post-sale journey from onboarding to partnership, with regular reviews.
• Collaborate with Sales to align expectations; monitor health; prevent churn.
• Capture and share customer feedback to improve processes.

🎯 Requirements

• Demonstrated experience as a Customer Success manager.
• High-volume adaptability and resilience; manage 50+ accounts.
• Accountability and autonomy: own churn mitigation end-to-end.
• Commercial impact: surface expansion and cross-sell opportunities during QBRs.
• Proactive problem solving: use playbooks to mitigate churn.
• Fluent English; strong written and speaking communication.

🎁 Benefits

• Work from anywhere
• Flexible paid time off
• Flexible working hours
• 16 weeks paid parental leave
• Stock options
• Learning budget