Customer Success Manager, SMB (India & SEA)

📋 Description

• Be the primary point of contact for all users on your assigned accounts
• Act as a trusted partner and advisor to customers, providing guidance and support throughout their
• Identify and mitigate account churn risks, implementing proactive measures to retain customers and
• Manage and expand long-term customer relationships, and ensure account longevity and renewals
• Support in uncovering and identifying upsell opportunities during the customer’s lifecycle
• Develop strong subject matter expertise across all Similarweb products and offering

🎯 Requirements

• Fluent in English, written and spoken; Fluency in SEA languages is a strong bonus
• Solid understanding of the digital marketing space and trends
• 3+ years experience in a client facing role, preferably in a SaaS company
• Strong relationship building skills –ability to quickly build rapport and establish trust (both
• Analytical mindset with the ability to quickly digest a problem and identify a solution
• Experience producing high quality client-facing materials

🎁 Benefits

• Direct exposure to the leading digital intelligence platform with a strong product.
• Open dialogue culture and encouragement to bring ideas to the table.
• Competitive compensation packages and regular team outings.
• Career growth opportunities, coaching and ongoing learning solutions.