Manage a portfolio of SME customers in Vietnam; drive product adoption, retention, and growth
Build trusted relationships; understand customers’ business models, workflows, pain points, and
Identify growth opportunities using customer data and product usage trends to increase wallet share
Educate and activate customers on Airwallex products; guide activation and ongoing adoption
Collaborate cross-functionally to improve product, process, and customer experience
Retain customers by addressing blockers and executing retention initiatives

🎯 Requirements

2 years in account management, customer success, or similar role with revenue growth
Strong English and Vietnamese communication skills
Strong relationship-building and collaboration with internal stakeholders
Results-oriented with resilience and KPI motivation
Problem-solving abilities; comfortable navigating ambiguity
Experience using software/tools to manage customer activity and increase wallet share

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