Customer Success Manager - SupplierHub

📋 Description

• Lead onboarding for new customers into production workflows
• Own issue resolution and data-driven troubleshooting
• Diagnose issues by tracing data across systems
• Drive issues to resolution with minimal escalation
• Deliver practical, workflow-focused training for real use cases
• Create clear documentation for customers and internal teams

🎯 Requirements

• Experience in a customer-facing SaaS role
• Able to diagnose and resolve complex data/workflow issues
• Hands-on data skills: Excel, SQL, APIs
• Strong problem-solving skills with ownership
• Excellent written and verbal communication
• Preferred: energy sector experience, pricing/billing/commissions, Zendesk, and process improvements

🎁 Benefits

• Work from home with occasional marketing trips
• Health insurance paid for employee
• PTO: 3 weeks + holidays
• End-of-year performance bonus
• Dynamic, collaborative team culture
• Growth and professional development opportunities