Customer Success Manager, UK

📋 Description

• Primary contact for UK Enterprise/Mid-Market customers; drive retention.
• Own the customer lifecycle post-sale through renewal; ensure value.
• Lead onboarding for Mid-Market/Enterprise customers.
• Drive product adoption and engagement; increase usage and outcomes.
• Design custom UK reporting (CCR, Curation Engine) with licensing compliance.
• Provide strategic guidance via virtual/in-person meetings and executive reviews.

🎯 Requirements

• 3+ years in Customer Success or Account Management.
• Experience in Media Intelligence, media monitoring, or PR tech SaaS.
• Full lifecycle management: onboarding, adoption, renewal, expansion.
• Strong executive relationship skills and strategic advising.
• Data-driven with usage/adoption metrics.
• Experience negotiating contracts/renewals.
• Familiarity with UK copyright, licensing, NLA/ECLIPS.

🎁 Benefits

• Fully distributed remote team with home office stipend and reimbursements.
• Virtual and in-person team bonding opportunities.
• Competitive geo-neutral pay, annual reviews, equity opportunities.
• Comprehensive health coverage; 100% premium for high-deductible plans.
• 4+ weeks PTO, 13 holidays, up to 16 weeks parental leave.
• Coursera and O'Reilly access; extra learning PTO.