Customer Success Manager (UK)

📋 Description

• Guide customers through the journey to meet milestones and outcomes
• Trigger response and play execution to mitigate churn risk
• Collaborate with Support, Engineering, and Product to resolve issues
• Enable customers and drive long-term value with education
• Support renewals and identify expansion opportunities

🎯 Requirements

• Bachelor’s in Business Admin, Communications, or similar
• 3+ years in customer-facing roles in a B2B SaaS company
• Experience with Microsoft 365, SharePoint, Teams, Intranets, HRIS (Workday, PeopleSoft)
• Ability to manage scope of work for engagements
• Experience onboarding, renewing, and expanding customer relationships
• Strong communication and cross-team collaboration skills

🎁 Benefits

• Remote work option and flexible environment
• Excellent benefits and growth opportunities
• Inclusive, high-growth culture with equal opportunity