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22 days ago
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Full time
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📋 Description

  • Primary interface between customer and internal teams; drive ROI and adoption.
  • Build executive relationships (CISO/CIO at Fortune 500) and ensure value.
  • Set clear success criteria and track health, renewals.
  • Educate on features; identify cross/upsell opportunities.
  • Proactively de-escalate issues with scalable solutions.
  • Collect customer feedback for product improvements.

🎯 Requirements

  • 2+ years CSM; 5+ years enterprise SaaS support.
  • Exec relationships with CISO/CIO at Fortune 500.
  • Cross-functional collaboration: Support, Product, Eng.
  • Strong communication: written, verbal, presentations.
  • Technical troubleshooting; support/SE experience.
  • Experience with SFDC/JIRA and email security products.
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