Run day-to-day operations for the EMEA CS org to drive efficiency
Lead strategic initiatives to improve post-sales productivity, forecast accuracy, and pipeline
Partner with post-sales leadership to scale operations and hit revenue targets
Introduce new tools, technologies and methodologies to enhance post-sales performance
Oversee design/implementation of post-sales processes, tools and systems
Provide data-driven insights via analysis, reporting and dashboards for decision-making

🎯 Requirements

Relevant sales/CS operations experience in fast-growth SaaS
Strong analytical skills with metrics on customer outcomes and productivity
Experience with enterprise technology companies; SaaS preferred
Proven forecast, customer health and reporting capabilities
Go-to-market modelling, territory planning and goal setting
Ability to manage multiple complex work streams in a fast-paced matrix org

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