Customer Success Partner, Enterprise

📋 Description

• Serve as primary strategic partner for enterprise customers, guiding long-term success goals.
• Build multi-threaded relationships with stakeholders through regular updates and onsite engagements.
• Drive platform adoption by analyzing engagement data and removing blockers.
• Lead strategic reviews and roadmaps aligned with customer goals.
• Collaborate with Implementation/Services to ensure onboarding and scaled adoption.
• Maintain account documentation with success plans and adoption data.

🎯 Requirements

• 3+ years in strategic, customer-facing roles in influencer marketing.
• Proven success meeting business KPIs and advocacy metrics.
• Skilled at navigating complex orgs and engaging executives.
• Customer-centric problem solver delivering thoughtful solutions.
• Curious learner about new tools, trends, and marketing strategies.
• Proficient in Salesforce, GSuite, Zoom, Slack, Notion or Jira.

🎁 Benefits

• Collaborative, friendly colleagues.
• Learning platform and tools to help you succeed from day one.
• Work/life balance: 15 days vacation, floating holidays, wellness.
• Comprehensive health, dental, vision, life, disability coverage.
• 401k plan (USA) to help you save for the future.
• Home office stipend to set up your workspace.