Customer Success Partner - German Speaking

📋 Description

• Manage and grow a portfolio of B2B customers across Europe as a strategic advisor.
• Collaborate with Sales, Implementation, Operations, Product, Compliance, and Customer Solutions
• Influence retention, satisfaction, expansion, and long-term account growth.
• Work with multi-region customers to provide a consistent experience across time zones.
• Lead or contribute to renewal and expansion strategies with measurable outcomes.
• Act as Voice of the Customer internally to drive product and process improvements.

🎯 Requirements

• Proven experience in Customer Success, Account Management, or similar role in B2B.
• Strong commercial acumen; understand renewal needs and growth opportunities.
• Fluency in German and English with excellent communication.
• Ability to engage with senior stakeholders and move cross-functionally.
• Experience with account strategies, renewal plans, and success playbooks.
• Analytical mindset; interpret usage data, health scores, and engagement metrics.

🎁 Benefits

• Full-time, remote position within Europe.
• International and cross-functional environment.
• Exposure to data-driven products, analytics, and BI.
• Career development within a globally connected organization.
• Diversity and equal opportunity commitment.
• Supportive recruitment process with reasonable accommodations.