Customer Success Partner - German Speaking

📋 Description

• Serve as the primary point of contact and customer advocate for an assigned portfolio, aligning
• Build trusted relationships with key stakeholders and act as a strategic advisor by translating
• Tailor customer engagement according to account segmentation, providing high-touch strategic
• Lead Quarterly Business Reviews and Executive Business Reviews, covering performance, adoption
• Represent the Voice of the Customer by communicating feedback and partnering with Product
• Proactively monitor usage, adoption, customer health, renewal risk, and growth opportunities.

🎯 Requirements

• Proven experience in Customer Success, Account Management, or a comparable customer-facing role in
• Strong commercial acumen, with ability to understand customer needs and identify opportunities for
• Fluency in German and English, with excellent written and verbal communication skills.
• Demonstrated ability to engage with senior stakeholders and decision-makers.
• Experience developing account strategies, renewal plans, or expansion frameworks.
• Strong analytical mindset; interpret usage, adoption, health scores, and engagement metrics to

🎁 Benefits

• Full-time, permanent employment.
• Fully remote position within Europe.
• Opportunity to manage a diverse portfolio of B2B customers and build strategic relationships with
• High-impact role influencing retention, satisfaction, and account growth.
• International and cross-functional working environment.
• Exposure to data-driven products, analytics, and business intelligence.