Customer Success Renewals Manager

Added
12 days ago
Type
Full time
Salary
Salary not provided

Related skills

salesforce saas renewals contract smartsheet

πŸ“‹ Description

  • Manage a portfolio of customer renewals within the Customer Success organisation
  • Collaborate with Sales, CS, order management and leadership to accelerate renewals
  • Forecast upcoming renewals accurately and identify renewal risks
  • Prioritise portfolio to drive favourable renewal outcomes

🎯 Requirements

  • 5+ years in Sales, Customer Success or Finance
  • 2+ years in a software renewal role
  • Strong negotiation skills with contracts to completion
  • Experience analysing complex problems and managing risk
  • Familiarity with project management methodologies for renewal cycles
  • Experience with Salesforce (essential), Gainsight and Smartsheet (preferred)

🎁 Benefits

  • Employer-paid Private Medical and Dental
  • Monthly pension contributions
  • Monthly work productivity stipend
  • 25 days holiday + bank holidays + flexible time away
  • Teleworking options from any registered location in the UK
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