Provide high-quality support via phone, email, and help tickets for inbound customer requests
Communicate with laboratory personnel and physicians to obtain information and provide status
Liaise with the Medical Affairs team for escalations regarding test results
Liaise with production laboratory personnel regarding sample processing and reporting issues
Liaise with Sales and Business Development teams to support customer needs

🎯 Requirements

Bachelor’s or higher degree in Biological Sciences preferred
3+ years of customer support/service experience in healthcare or related industry (telephone-based
Experience with hospital laboratories and clinicians preferred
Experience with ticketing systems (Zendesk) and Salesforce, preferred
Ability to handle customer contacts professionally and independently
Excellence in handling Personal Health Information (PHI) and strong written/verbal communication

Apply on employer's website

This employer gathers applications via their own applicant tracking system.

You will be redirected to an external application form.

Share job

Meet JobCopilot: Your Personal AI Job Hunter

Automatically Apply to Customer Support Jobs. Just set your preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.

Activate JobCopilot