Customer Success Representative I

📋 Description

• Provide empathetic, solution-oriented support to clinicians, clinical staff, laboratory staff, and
• Manage customer orders by reviewing reports and dashboards, resolving assigned cases accurately
• Review and appropriately use information from pathology reports and other relevant clinical
• Collaborate with Sales, Product, Laboratory, Billing, and Operations teams to resolve customer
• Maintain accurate daily documentation and consistently follow established standard operating
• Prioritize workloads according to urgency and customer impact while meeting responsiveness and

🎯 Requirements

• Bachelor’s degree required.
• At least 2 years of customer service experience within healthcare or a clinical reference
• At least 3 years of experience working collaboratively with cross-functional teams.
• Previous sales support experience is preferred.
• Understanding of clinical data and the ability to communicate sales and marketing messages
• Strong knowledge of customer service practices and sales principles.

🎁 Benefits

• Hourly compensation of $21–$26, with final compensation based on experience, qualifications, and
• Equity as a core component of the overall compensation package.
• 401(k) matching.
• PTO.
• Remote work environment.
• Opportunity to work at the intersection of healthcare, technology, and customer success.