Customer Success - Southern Europe

📋 Description

• Own technical depth and commercial outcomes for Southern Europe customers.
• Manage onboarding, enablement, and growth across ElevenLabs platform.
• Advise customers on production deployment; analyze usage and performance data.
• Own renewals, expansion, and cross-sell to drive revenue retention.
• Collaborate with Sales, Engineering, and CS leadership to turn wins into revenue.
• Remote/distributed team; deliver impact across the region.

🎯 Requirements

• 5+ years in Customer Success/Account/Mgmt for Southern Europe B2B SaaS/AI.
• Proven experience owning a defined Book of Business.
• Fluent in Spanish and/or Italian (pref both) and English.
• Experience across the Southern Europe market; cultural nuances.
• Familiarity with building and deploying AI agents; API integrations and SDKs.
• Strong builder mindset; thrives in ambiguity; drives revenue outcomes.

🎁 Benefits

• Innovative culture and opportunity to shape AI's trajectory.
• Growth paths with opportunities beyond your role.
• Learning & development stipend for professional growth.
• Social travel stipend to meet colleagues annually.
• Annual company offsite to new locations.
• Monthly co-working stipend if not near hubs.