Customer Success Specialist

📋 Description

• Provide timely and accurate technical support to customers via email, chat, and phone.
• Troubleshoot and resolve product issues related to onboarding, adoption, and core platform
• Execute support workflows across digital and hybrid engagement models.
• Proactively identify and escalate technical risks through customer data, usage trends, and
• Assist customers with the implementation of core workflows, features, and solutions to ensure
• Support retention by resolving support blockers and ensuring renewal readiness.

🎯 Requirements

• 1-2+ years of experience in Technical Support, Customer Service, SaaS Support, or a related
• Experience working in digital-first or hybrid customer engagement models preferred.
• Strong ability to diagnose technical issues and translate complex steps into simple instructions.
• Proven ability to build trust and credibility with customers in high-volume environments.
• Excellent written and verbal communication skills.
• Strong organizational, prioritization, and multitasking skills.

🎁 Benefits

• Statutory Benefits – Colombia social security (health, pension, and risk coverage).
• Staff Referral Bonus – Rewards for referring great candidates to the 8Team.
• Paid Sick Leave – Covered from day one, with EPS support after the 2nd day.
• Flexible Time Off (FTO) – Up to 15 paid days off per year.
• Parental Leave – Maternity and paternity leave in line with Colombian law.
• Company Holidays – Paid time off for official Colombian public holidays.