Customer Success Specialist

📋 Description

• Serve as a strategic partner and primary point of contact for customers, helping them maximize
• Manage customer relationships from onboarding through ongoing engagement, ensuring successful
• Lead customer meetings, track action items, and coordinate with internal teams to ensure
• Analyze customer performance data, operational reports, and business trends to identify improvement
• Prepare account summaries, performance reports, and insights to support customer success
• Act as a customer advocate by communicating client needs, feedback, and recurring challenges to

🎯 Requirements

• 2+ years of experience in customer success, account management, client services, or a related
• Experience working with customers in the automotive industry, dealership operations, warranty
• Strong analytical skills with the ability to interpret operational data, identify trends, and
• Experience using CRM and project management tools such as Salesforce, Insightly, or similar
• Proficiency with Microsoft Office and Google Workspace tools, including Excel, reporting
• Strong communication and interpersonal skills with the ability to collaborate effectively across

🎁 Benefits

• 100% employer-covered medical insurance.
• Flexible unlimited paid time off policy.
• Stock options.
• Fully remote work flexibility.
• 10 paid holidays per year.
• Opportunity to work with innovative AI and machine learning technology.