Customer Success Specialist (Sri Lanka)

📋 Description

• Own a portfolio of customers and drive retention and growth.
• Act as trusted partner to maximise value of offshore teams.
• Lead account planning and business reviews for customers.
• Connect objectives with internal capabilities for outcomes.

🎯 Requirements

• 3+ years in Account/Channel/Customer Success in IT services or MSP.
• Experience with MSPs, IT service providers, tech services orgs.
• Strong commercial acumen on revenue, margins and growth.
• Proven ability to grow accounts and identify expansions.
• Excellent exec-level communication and presentation skills.
• Experience using CRM platforms, preferably HubSpot.

🎁 Benefits

• Team-oriented culture with offshore workforce experience.
• QBRs and structured account planning for customers.
• Hybrid collaboration across Talent Acquisition, HR, and Operations.
• Employee development, onboarding support, and ROI focus.
• Flexible, remote-friendly environment with team events.
• Competitive benefits and annual recognition programs.