Customer success / support operations Evaluator

📋 Description

• Evaluate AI-generated artifacts against customer success and support operations-specific quality
• Review documents, spreadsheets, slide decks, and other business materials for accuracy and quality.
• Identify factual, aesthetic, structural, and presentation errors in AI-generated work products.
• Apply deep subject-matter expertise in customer success and support operations to assess outputs.
• Evaluate materials from customer experience, support processes, and service quality perspectives.
• Provide clear, structured, actionable written feedback for AI-generated work.

🎯 Requirements

• 5+ years in customer success, customer support, support operations, or related field.
• Native or professional fluency in English, with excellent written communication.
• Strong understanding of CS and support operations processes, metrics, and best practices.
• Ability to assess materials for factual accuracy and usefulness.
• Strong analytical and attention to detail.
• Ability to provide objective, well-structured feedback.

🎁 Benefits

• Competitive contract compensation: $80–$120 per hour.
• Fully remote work, with location flexibility in India.
• Flexible, asynchronous environment for experienced professionals.
• Apply CS and operations expertise to AI system development and evaluation.
• Exposure to AI technologies and next-gen business applications.
• Influence quality and usefulness of AI-generated CS content.