Customer Success - Trainer

📋 Description

• Coach and mentor Customer Success Managers (CSMs) to improve satisfaction, retention, and
• Conduct quality reviews on calls, emails, and task updates with detailed feedback
• Develop and deliver coaching plans aligned to performance metrics and team goals
• Collaborate with leadership on team skill development and continuous improvement
• Lead training sessions and refreshers to reinforce best practices
• Maintain standardized coaching docs and feedback tools

🎯 Requirements

• Experience coaching Customer Success Managers, Account Managers, or similar roles
• Strong foundation in quality assurance and structured feedback
• Former BPO trainers with QA and client-facing experience encouraged
• Excellent communication, facilitation, and coaching skills
• Familiarity with CRMs and performance coaching tools
• Must work in a hybrid setup and align with US time zone (night shift) schedule; must present

🎁 Benefits

• Includes a mock training simulation and a self-made deck presentation on CS topics
• Location: Hybrid/Remote with US Time Zone night shift
• Starting Salary: Php 50,000 - Php 70,000