Customer Support Advocate (Spanish)

📋 Description

• Remote role based in Poland, supporting Taskrabbit customers globally.
• Focus on creating a seamless, customer-obsessed experience for Clients, Taskers, and Partners.
• Maintain a customer-centric approach with urgent yet genuine care.
• Handle interactions via email, chat, messaging, and phone when needed.
• Collaborate with teams to champion satisfaction and effective resolutions.
• Operate with ownership, curiosity, and proactive problem solving.

🎯 Requirements

• Minimum of 1 year in a customer service role.
• Experience handling email, chat, messaging and phone interactions.
• Fluency in English and Spanish is required.
• Strong problem-solving skills and empathetic communication.
• Ownership mindset and disciplined curiosity to resolve issues.
• Ability to communicate effectively in written and verbal channels.

🎁 Benefits

• Hybrid company with emphasis on in-person connection.
• Competitive compensation in PLN with global benefits depending on country.
• Health insurance, 401k match for US-based employees, and various stipends.
• IKEA discounts, wellness, productivity, and education stipends.
• Flexible time off and company-wide closure weeks.