Customer Support Agent

📋 Description

• Respond to customer requests via phone, email, and live chat
• Provide guidance and resolve issues to meet service targets
• Document interactions and track updates in support systems
• Review and process customer forms accurately
• Become SME on products, processes, and workflows
• Escalate complex issues with leadership and internal teams

🎯 Requirements

• 1+ year in customer service or related role
• Strong English communication; other languages a plus
• Comfort with learning new software and using multiple tools
• Experience supporting via phone, email, and chat
• Ability to multitask with attention to detail
• Reliable, organized, and able to work independently

🎁 Benefits

• Competitive hourly pay (~$20/hour) based on experience
• Medical, dental, vision from day one
• FSA/HSA, disability and life insurance
• 401(k) with company match
• Open PTO and annual sick time
• Family planning and parenting support