Customer Support Associate

📋 Description

• Handle inbound/outbound customer interactions across phone, email, case management, and digital
• Resolve customer enquiries and issues using established procedures, policies, and product
• Drive First Contact Resolution (FCR) while meeting service, quality, and productivity targets.
• Process customer requests accurately and maintain complete, up-to-date records in relevant systems.
• Communicate professionally with customers, explaining complex information clearly and effectively.
• Apply strong problem-solving skills to investigate and resolve customer issues and identify

🎯 Requirements

• Minimum of 1 year of experience in customer support, service, or contact center environment.
• Excellent written and verbal English language communication skills, including explaining complex or
• Proven ability to follow defined procedures while applying judgment to resolve multi-step issues.
• Strong problem-solving and conflict-resolution skills.
• High level of professionalism, resilience, and customer focus.
• Proficient in standard business systems and tools.

🎁 Benefits

• Market competitive monthly gross salary starts at 2,100 EUR
• Great career growth and development opportunities in a global organization
• A flexible approach to work (6-10 days per month in the office)
• Generous insurance (health, disability, life)
• Paid holidays, time-off, and leave policies for life events (maternity, paternity, adoption)
• Work from abroad 60 days per year