Respond to customer inquiries via email, chat, or social media in a timely and professional manner
Provide accurate information and support to customers to resolve their issues
Identify and escalate complex issues to Tier 2 support when necessary
Collaborate with other teams such as technical support specialists, support product specialists
Record and maintain accurate customer information within our CRM systems (Intercom & Salesforce)
Meet individual and team performance metrics (KPI’s) such as first response times, first contact

🎯 Requirements

Based in the Philippines
High school diploma or equivalent; college or a degree in a related field is desirable but not
At least 1 year experience within a technical support environment
Excellent verbal and written communication skills
Customer-oriented mindset with a strong desire to exceed customer expectations
Ability to multitask and manage time effectively

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